5 Critical Elements of Team Management

Business man team looking confidently in future, team managementOnce your business reaches the point where you’re building a team of employees, your level of responsibility changes. You now must lead your team to fulfill the mission of the business and keep them functioning within the framework of your solid business foundation.

Finances play a role in business expansion, but so do your team management skills. Here are 5 critical basics for building your employee-friendly business foundation.

  1. Synergy + Individuality

Entrusting your business into the hands of others can be a scary thing to do. As such, you should ensure you’re getting the right people for each role. Every position brings a different strength and purpose to your overall team, so be sure to select employees that have synergy with the whole as well as individual talents that match their assigned job.

  1. No Secrets in Operating Procedures

Standard procedures shouldn’t be a guessing game to anyone. Be clear about expectations and execution and keep all necessary details documented and easily accessible for reference. When changes are made be sure everyone is made aware and given explicit instructions as necessary. The more your employees understand your goals and role they play in achieving them, the better your results will likely be.

  1. Maintain Performance Measuring

As a manager, it’s easy to get caught up measuring the wrong performance metrics in effort to keep tabs on your team and their motivations, productivity and success. You don’t want to spend valuable time on the unimportant details, so be sure you’re watching cost, service and quality levels as the place to start. Top-level metrics will keep you focused on results. Sub-level metrics can help you analyze root causes of inadequate or inappropriate findings.

  1. Be Clear About Goals

Goals are much harder to reach when they are unclear. Don’t hang your team out to dry when have not clearly communicated expectations. Identify key targets, then join with your team in brainstorming the best roadmap to reaching your targets. By involving them they’ll not only understand your mission better but perhaps even improve upon it.

  1. Be a Good Leader

It’s important that you give your team the tools and training they need to succeed within the structure of your business. Be a positive force that they can trust and want to learn from. Be sure to not only challenge your team but also provide ample constructive feedback on their performance.

Your employees are crucial to the success of your business. You and your customers should be able to rely on their skills, ideas, strengths and ability to find the target and shoot for it. But the ultimate responsibility is yours. Starting out on a solid business foundation, with a plan and clear two-way communication, is the best preparation you can have to assure you will meet your goals and have both happy customers and happy employees.

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If you’re at the point of adding staff to your business, Prime Strategies can offer the necessary guidance and expertise to help you reach your goals. Send a Contact request and I’ll be in touch.

The Keys to Finding Good Help

Audrey had been looking for a Field Supervisor for months. She’d taken referrals from friends and family, posted at the colleges and on Craig’s list. So far, no one had met Audrey’s expectations. I was concerned that she would become discouraged and hire the wrong person to fill the job or would give up and continue to spend her own precious time doing the supervisor’s job. So I helped her see why she wasn’t attracting the right candidates.

The first thing she did was write out exactly what she wanted from this person. From that she created a specific and clear job description that was able to attract the right candidates. Once she posted it she finally found someone she believes will meet her expectations on the job.

The success of a small business is dependent on having good help. Without it, the business just cannot go to the next level.

Many owners have not had to hire or supervise anyone before, so they have no frame of reference for doing it the first time. It’s an art and a science, to which I don’t proclaim expert status, but over my years as a business leadership coach I’ve seen what works and what doesn’t.

Here are the steps I recommend for attracting and keeping good help. It doesn’t matter if it’s an employee or someone hired on a contract basis, the principles are the same. [Read more…]

How to Attract and Keep Productive Employees

Productive employees are a satisfied employees. Productive, satisfied employees create successful businesses. It’s your job to create the environment that enables employees to feel satisfied on a consistent basis.

What do people want from a job? The consensus reached from my reading and my personal experience in working with clients is that, regardless of the job title and duties, an employee in any business wants the following – in descending order of importance or weight.

Pleasure – Job pleasure includes looking forward to going to work and feeling satisfied when the day is done. What that means will be different for each employee. It may come from being creative, successfully carrying out an assignment or task, seeing a positive result from their actions, knowing they’ve contributed to someone else’s good or receiving respect and recognition from others.

A creative person will be most productive being creative. A detail oriented person will enjoy digging into the minutia. Moving a technical genius into an administrative position probably isn’t going to be productive – anywhere. Job duties and individual personal qualities need to come together in order to maximize productivity. [Read more…]

Delegation & Teamwork

Regardless of the business you’re in you’re not going to be able to build a viable, thriving enterprise without the help of others. This is where some entrepreneurs get stuck. Many of us fall into the rut of trying to do it all ourselves even as the business grows. And that’s where problems can begin.

Alfred Peet, founder and former CEO of Peet’s Coffee & Tea, Inc., admits his biggest mistake was not being able to delegate. Quoted in an Inc article, he said, “I know exactly where I want to go, but I can’t explain every thought, every idea I have for the future of this company. Many people left. I was burnt out, so I had to sell. Do you know what it’s like when you’ve given so much, there’s nothing left?” He sold Peet’s Coffee in 1979 after 13 years in business.

Burn-out takes its toll and the business feels the stress.

Don’t let your business take over. I want for you to take back control of your business and get it to support you – rather than you supporting it.

That’s a huge change in thinking.

In order for that to happen [Read more…]

Delegation and Teamwork: Keys to Business Growth

Regardless of the business you’re in you’re not going to be able to build a viable, thriving enterprise without the help of others. This is where some entrepreneurs get stuck. Many of us fall into the rut of trying to do it all ourselves even as the business grows. And that’s where problems can begin.

Alfred Peet, founder and former CEO of Peet’s Coffee & Tea, Inc., admits his biggest mistake was not being able to delegate. Quoted in an Inc article, http://www.inc.com/magazine/20010601/22709.html, he said, “I know exactly where I want to go, but I can’t explain every thought, every idea I have for the future of this company. Many people left. I was burnt out, so I had to sell. Do you know what it’s like when you’ve given so much, there’s nothing left?” He sold Peet’s Coffee in 1979 after 13 years in business. [Read more…]