The Keys to Finding Good Help

Audrey had been looking for a Field Supervisor for months. She’d taken referrals from friends and family, posted at the colleges and on Craig’s list. So far, no one had met Audrey’s expectations. I was concerned that she would become discouraged and hire the wrong person to fill the job or would give up and continue to spend her own precious time doing the supervisor’s job. So I helped her see why she wasn’t attracting the right candidates.

The first thing she did was write out exactly what she wanted from this person. From that she created a specific and clear job description that was able to attract the right candidates. Once she posted it she finally found someone she believes will meet her expectations on the job.

The success of a small business is dependent on having good help. Without it, the business just cannot go to the next level.

Many owners have not had to hire or supervise anyone before, so they have no frame of reference for doing it the first time. It’s an art and a science, to which I don’t proclaim expert status, but over my years as a business leadership coach I’ve seen what works and what doesn’t.

Here are the steps I recommend for attracting and keeping good help. It doesn’t matter if it’s an employee or someone hired on a contract basis, the principles are the same. [Read more…]

How to Attract and Keep Productive Employees

Productive employees are a satisfied employees. Productive, satisfied employees create successful businesses. It’s your job to create the environment that enables employees to feel satisfied on a consistent basis.

What do people want from a job? The consensus reached from my reading and my personal experience in working with clients is that, regardless of the job title and duties, an employee in any business wants the following – in descending order of importance or weight.

Pleasure – Job pleasure includes looking forward to going to work and feeling satisfied when the day is done. What that means will be different for each employee. It may come from being creative, successfully carrying out an assignment or task, seeing a positive result from their actions, knowing they’ve contributed to someone else’s good or receiving respect and recognition from others.

A creative person will be most productive being creative. A detail oriented person will enjoy digging into the minutia. Moving a technical genius into an administrative position probably isn’t going to be productive – anywhere. Job duties and individual personal qualities need to come together in order to maximize productivity. [Read more…]

Delegation & Teamwork

Regardless of the business you’re in you’re not going to be able to build a viable, thriving enterprise without the help of others. This is where some entrepreneurs get stuck. Many of us fall into the rut of trying to do it all ourselves even as the business grows. And that’s where problems can begin.

Alfred Peet, founder and former CEO of Peet’s Coffee & Tea, Inc., admits his biggest mistake was not being able to delegate. Quoted in an Inc article, he said, “I know exactly where I want to go, but I can’t explain every thought, every idea I have for the future of this company. Many people left. I was burnt out, so I had to sell. Do you know what it’s like when you’ve given so much, there’s nothing left?” He sold Peet’s Coffee in 1979 after 13 years in business.

Burn-out takes its toll and the business feels the stress.

Don’t let your business take over. I want for you to take back control of your business and get it to support you – rather than you supporting it.

That’s a huge change in thinking.

In order for that to happen [Read more…]

Delegation and Teamwork: Keys to Business Growth

Regardless of the business you’re in you’re not going to be able to build a viable, thriving enterprise without the help of others. This is where some entrepreneurs get stuck. Many of us fall into the rut of trying to do it all ourselves even as the business grows. And that’s where problems can begin.

Alfred Peet, founder and former CEO of Peet’s Coffee & Tea, Inc., admits his biggest mistake was not being able to delegate. Quoted in an Inc article, http://www.inc.com/magazine/20010601/22709.html, he said, “I know exactly where I want to go, but I can’t explain every thought, every idea I have for the future of this company. Many people left. I was burnt out, so I had to sell. Do you know what it’s like when you’ve given so much, there’s nothing left?” He sold Peet’s Coffee in 1979 after 13 years in business. [Read more…]

How to Attract and Keep Productive Employees

A productive employee is a satisfied employee. Productive, satisfied employees create successful businesses. It’s your job to create the environment that enables employees to feel satisfied on a consistent basis.

What do people want from a job? The consensus reached from my reading and my personal experience in working with clients is that, regardless of the job title and duties, an employee in any business wants the following – in descending order of importance or weight.

Pleasure – Job pleasure includes looking forward to going to work and feeling satisfied when the day is done. What that means will be different for each employee. It may come from being creative, successfully carrying out an assignment or task, seeing a positive result from their actions, knowing they’ve contributed to someone else’s good or receiving respect and recognition from others.

A creative person will be most productive being creative. A detail oriented person will enjoy digging into the minutia. Moving a technical genius into an administrative position probably isn’t going to be productive – anywhere. Job duties and individual personal qualities need to come together in order to maximize productivity.

Money – For most employees, money is only important when [Read more…]